1. General Terms of Use

The following terms and conditions will apply to the use of the e-shop under the brand name LABBOK, which is located at www.labbok.gr of the company LABBOK. Any user who enters and uses the e-shop services is deemed to consent and accepts unconditionally the following terms herewith without exception. If a user does not agree with these terms, he / she must abstain from using the e-shop and from each transaction with it.

1.1. Terms of Use

LABBOK reserves the right to change or revise freely the terms and conditions of transactions from the online store whenever it deems it necessary, and undertakes to inform consumers of any change through the pages of this e-shop. Contracts through the online store can be compiled in the English language.

1.2. Provided Information & Products

LABBOK, in good faith, is not responsible for, and is not liable for, errors in prices, specifications, and photos of the products listed in the online store and can ensure that there are no errors of any cause when importing and / or updating prices, features, specifications, and photos of a product. Furthermore, the company is not bound and is not responsible for any technical or typographical errors that can not be predicted or have occurred inadvertently or due to a downtime of the website or due to force majeure.

1.3. Limitation of Liability

LABBOK company in the context of its transactions from the online store is not liable for any further damages that may arise from the execution or not of the orders or from the delay of execution, for any reason. The LABBOK Online Store can not provide any warranty for product availability, but undertakes to promptly inform customers about unavailability. The online store provides content (ie information, names, pictures, illustrations), products and services available through the site “as they are”. Under no circumstances will LABBOK be liable in civil or criminal liability for any damage (whether positive, special or incidental, which, but not limited to, alternatively and / or cumulatively consists of loss of profits, data, loss of earnings, pecuniary interest, etc.). will be subject to a visit by the e-shop or third party for a reason connected with the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information made available by him / her and / or any unauthorized third party interventions to products and / or services and / or information available through it.

1.4. Intellectual Property Rights

All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of LABBOK and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, transfer or creation of derivative work based on this content or misleading the public about the real e-shop provider is prohibited. Reproduction, re-publishing, uploading, communication, dissemination or transmission or any other use of the content in any way or for any commercial or other purposes is permitted only with the prior written consent of LABBOK or any other copyright holder. The names, images, logos and distinctive features of LABBOK or third parties and their products or services are trademarks of the company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

1.5. User Responsibility

Users agree and undertake not to use the LABBOK online store for:

  1. sending, posting, emailing or otherwise transmitting any content that is unlawful for any reason, causes unlawful insult and damage to Tatiana Ohrim or any third party that either affects the confidentiality of any person’s information,
  2. sending, posting, sending by e-mail, or otherwise transmitting any content that inflicts moral, social, apprehensional, etc. damages to users,
  3. sending, posting, sending by e-mail or otherwise transmitting any content for which users have no right of transmission under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of workplace relations or covered by confidentiality agreements),
  4. sending, posting, sending by e-mail, or otherwise transmiting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties,
  5. sending, posting, sending by e-mail, or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate any software or computer hardware,
  6. deliberate or unintentional violation of applicable laws or regulations,
  7. harassing third parties in any way,
  8. collect or store personal data about other users.

1.6. Links to this site

Some links in this space will let you leave the company website LABBOK. Associated websites are not under the control of the company and the company is not responsible for the content of any associated web site or any link contained in an associated web site, or any changes or updates to such sites. The company is not responsible for the broadcasts of the network or for any form of transmission received from any linked website. Your company provides these links only as a convenience, and the inclusion of any link does not imply endorsement by the company’s website.

Eshop prices can be changed at any time without notice.

In any case, although we make every effort to accurately list the elements, features and prices of products listed in our online store, we can not rule out the possibility of typographical or technical errors in product prices and features. LABBOK is not bound by and is not responsible for any errors in product prices and / or features and can not ensure that there are no errors of any cause when importing and / or updating the price and / or features of a product. There may be an error in updating the product price and showing an unusually low or high price in relation to its market value. In the context of good faith and for your own protection, please contact us before ordering this product if you see any such product.

1.7. Secure Transactions

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

2. Personal Data

LABBOK recognizes the importance of the security of Personal Data and Electronic Transactions and has taken all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information, related to user’s personal information, is kept confidential.

By using the LABBOK online store and its services, you accept the terms on which it manages your personal data. See more details on the Privacy Policy page.

3. Orders

3.1. Personal Account & Order

You do not have to create a personal account to order in our online store.

Once you go to the checkout, in the first step select “Guest Checkout” to make purchases without creating an account. However, by creating your personal account, you are able to store personal items and shipping addresses so you do not have to write them to each of your orders, and use the Wish List.

3.2. Orders By Phone

You can place your order by phone at 00302111824211 daily from 10:00 to 17:00. Please note the code and the price of the products you want to order.

3.3. Order Status

If you are a registered customer, to see the status of your order, visit the “My Account” page, then select “Order History”. From there, select your current order to see its progress.

Whether you are registered or not, you will receive an email each time your order status changes.

3.4. Order Cancellation

Contact us at 00302111824211 or info@labbok.gr to see if it is feasible and what the cancellation process will be.

3.5. Wish List

Wish List is a service that allows you to add products that you plan to buy in the future or make a gift. The products in Wish List can be transferred to the Shopping Cart when you want to. To add a product to your Wish List, click on “Add to Wish List” with the symbol of the heart.

4. Payment Methods

At our online store you can pay with the following payment methods.

4.1. Credit, Debit or Prepaid Cards

It is possible to pay your order through the credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover, or using the Masterpass electronic wallet.

In order to enter your card details, you are transferred to the safe system of the Alpha Bank and after successful payment you will be returned to our online store.

4.2. Bank Account Deposit

The deposit can be made in one of the following bank accounts:

ΙΒΑΝ: GR8001403470347002002017958

Please send us a copy of the bank payment order by e-mail to info@labbok.gr or inform us by phone at 00302111824211.

As soon as we have identified your payment, we will immediately send you your order.

4.3. Cash On Delivery

It is possible to pay your order with cash on delivery at your place.

For orders that have a prepaid method of payment, there is a possibility of prior confirmation by phone.

4.4. Pay At The Store

It is possible to pay your order upon receipt of your order at our store.

Payment of orders in our store can be done by cash, credit or debit card.

For orders that have a paid payment method in the store, there is a possibility of prior confirmation by phone.

4.5. PayPal

It is possible to pay your order through PayPal. You do not need to have a PayPal account.

5. Delivery

5.1. Shipping Charges

The shipping cost for all orders up to 80 € is 3 € in Greece and 8€ for international deliveries.

For orders over 80 € shipping costs are free of charge.

5.2. Shipping Methods

Orders are shipped with ACS Courier company.

All orders are shipped within 2-4 days. Handling, shipment and delivery of orders are not done on weekends or public holidays.

If you are missing the time of delivery, the distributor will leave a note with the company’s contact details to arrange a new delivery in an hour that will best serve you.

Finally, if your order is for gift, you can specify a different delivery address at the end of your order at the checkout.

6. Return

6.1. Return Conditions

Product return is possible if the following conditions are met:

  1. The customer has informed us by phone or by email about the return within 15 days from the purchase of the product.
  2. Return shipping costs are charged to the customer.
  3. Each product is in the state in which it was received, unused, worn, dirty or in any other condition than its original.
  4. Each product to be returned is packed properly to be shipped with a courier of your choice.

Also keep in mind that:

  • Return products can be changed with another product.
  • Returned products are your responsibility until they reach us.
  • If a product is defective, call us at 00302111824211 to first describe the problem and have your money refunded.

Return Αddress

14 El. Venizelou Str., Athens, Attiki, P.C. 12132, Greece

6.2. Refund

As soon as we receive the products you have returned, the refund procedures will begin. The way the refund is made depends on the payment method you have chosen. Thus, the amount will be refunded either by canceling your credit card billing, or by refunding money via Paypal, or by depositing the amount in the bank account you will indicate to us as long as you paid by cash on delivery.